Privacy Policy for g-diner.com
1. Introduction
At G-Diner (“G-Diner”, “we”, “us”, or “our”), we are firmly committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, process, store, and share your personal information when you interact with our website (g-diner.com), our services, or when you communicate with us. We take data privacy seriously and endeavor to handle your information in a secure, transparent, and lawful manner, in compliance with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of this Policy and Data Controller Role
This Privacy Policy applies to all users who access or engage with g-diner.com. It governs the collection and processing of personal data through our digital platforms, customer communications, and service delivery mechanisms.
G-Diner is the data controller for personal data collected through g-diner.com and associated services. As data controller, we determine the purposes and means of data processing and ensure compliance with applicable data protection laws.
3. Categories of Data We Process
We collect and process various categories of personal data, described below:
a) Usage Data
Includes data related to how you use our website and services, such as IP address, browser type, referring pages, pages visited, time spent on pages, session duration, and diagnostic data. This helps us analyze and optimize user experience on g-diner.com.
b) Account Data
Includes identifying information you provide when registering or ordering on g-diner.com, such as your full name, physical and billing address, email address, and telephone number.
c) Profile Data
Includes your preferences, past purchases, order history, product interactions, and behavioral patterns observed during your interactions with our site and services.
d) Communication Data
Includes correspondence you exchange with us, such as contact form submissions, live chat interactions, support tickets, and customer service requests.
e) Technical Data
Includes information about your device and technical settings, such as operating system, screen resolution, language preference, mobile platform, and browser configurations.
f) Transaction Data
Includes details about purchases you make, such as payment status, method of payment, shipping address, billing history, and delivery tracking information.
g) Preference Data
Includes your consent and preferences for receiving marketing materials, newsletters, promotional communications, and interests in particular products or services.
4. Legal Bases for Processing
Our processing of your personal data is grounded in one or more of the following lawful bases, depending on the nature of interaction and jurisdiction:
– Consent: When you opt to receive promotional materials or consent to cookies.
– Contractual Necessity: To process your orders, provide services you requested, or respond to user support inquiries.
– Legal Obligation: To comply with legal or regulatory obligations such as tax or fraud prevention.
– Legitimate Interests: To optimize service performance, personalize your experience, prevent abuse, and conduct analytics, provided such interests do not override your rights and freedoms.
5. Your Rights
As a data subject under GDPR or a consumer under CCPA, you have the right to:
– Access: Obtain confirmation and access to your personal data.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Ask for deletion of your data under eligibility conditions (“right to be forgotten”).
– Restriction: Request that we limit the processing of your data.
– Portability: Obtain and reuse your data across other services in a machine-readable format.
– Objection: Object to processing based on our legitimate interests or for direct marketing.
– Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
We implement robust organizational and technical safeguards to protect your data from unauthorized access, loss, misuse, alteration, and disclosure. These include:
– End-to-end encryption of sensitive data during transmission and at rest
– Role-based access control for platform and data access
– Regularly maintained server backups and recovery mechanisms
– Employee training on data protection principles
7. International Transfers
We may process or transfer data outside your local jurisdiction, including data transfers to affiliates or service providers based in countries not offering the same level of data protection. In such cases, we rely on European Commission approved Standard Contractual Clauses (SCCs), adequacy decisions, or other lawful mechanisms to safeguard international transfers.
8. Data Retention
We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Retention periods vary according to data category:
– Account and Profile Data: retained for the duration your account remains active and up to 5 years after closure
– Transaction and Payment Data: retained for 7 years for tax and accounting compliance
– Communication Data: retained for 3 years for customer service and audit purposes
– Cookie and Usage Data: retained for up to 24 months, subject to your cookie settings
9. Cookie Policy
G-Diner uses cookies and similar technologies on g-diner.com to enhance user experience, personalize content, and analyze site usage. Cookies are classified as follows:
– Essential Cookies: Necessary for the functioning of the website
– Functional Cookies: Support features such as language preferences and saved credentials
– Analytics Cookies: Help us understand usage metrics and improve performance
– Performance Cookies: Track user interactions to improve responsiveness and service delivery
10. Cookie Management and GDPR/CCPA Compliance
When you first visit g-diner.com, a cookie banner allows you to accept or customize your preferences regarding non-essential cookies. You may modify your cookie settings at any time by accessing our Cookie Preferences Center. We honor Do Not Track (DNT) signals to the extent required by law and support CCPA “Opt-Out of Sale” requests, although we do not sell personal data in the conventional sense.
11. Children’s Privacy
G-Diner does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected without verifiable parental consent, we will take immediate steps to delete the information. Parents or guardians who believe their child has submitted data can contact us at [email protected] to request removal.
12. Policy Updates
We reserve the right to revise this Privacy Policy to reflect changes in the law, our data practices, or website functionalities. All modifications will be effective upon publication. Where appropriate, material changes to this policy will be communicated through prominent notices or direct communication where legally required.
13. Contact
If you have questions regarding this Privacy Policy, our data practices, or wish to exercise your data rights, please contact us via email at:
We are committed to maintaining compliance with global privacy regulations and ensuring that your personal data is handled with the highest level of care. If you have any privacy-related concerns, we encourage you to reach out to us.